Somerset West Community Health Centre: Better Serving a Vulnerable Community

With an abundance of content to share with your audience, having a navigable website is key. Without appropriate filters and design to compliment them, viewers can get lost in the information and miss important points.

Creating a streamlined and navigable website

SWCHC-1

Somerset West Community Health Centre (SWCHC) is a non-profit, community-governed organization that provides primary health care, health promotion and community development services using interprofessional teams of health and social service providers in Ottawa, Ontario. These teams include physicians, nurse practitioners, nurses, social workers, dietitians, health promoters, early childhood educators, counselors and others. 

SWCHC is well known for its excellent Community Health Centre (CHC) model and its professional health services team, but it has also become a leader in offering a wide range of community-building activities and advocacy programs.

SWCHC approached LONDONmiddlebury with a desire to replace their website with a new streamlined version that was easy to navigate for users and easy to update for staff members. The website needed to communicate clearly to a wide ranging audience including: current and potential clients, staff at other agencies, job seekers, health service providers, families, and parents.

Incorporating Velo by Wix and dynamic databases

The team at SWCHC were fans of our work with a neighboring health centre, Pinecrest-Queensway Community Health Centre, and wanted a similar filtering system for their 80+ programs and services.

We were thrilled to be awarded the project and got right to work, meeting with stakeholders and frontline workers to understand the needs of the people they served and the team members who would be managing the site. Content on projects this large is always a huge lift and we were happy to help with the information architecture and writing prompts necessary to filter through the existing written content. 

We built SWCHC’s new website on Wix. Wix allowed us to build a beautiful website with the power to code more complicated web elements but was still easy to update by client team members. We leveraged Velo by Wix to create a backend content dynamic database. The dynamic database allowed us to design a series of templated pages and populate them from an easy-to-manage content manager. Team members simply sign-in to the admin panel to update photos, change phone numbers, and edit text without the risk of breaking the design and layout of the site. 

Impact: a strong and accessible website

We delivered a beautiful, colorful, functional, and dynamic website for the SWCHC community, easily navigable by both site visitors and content managers. Their abundant programs are intuitively categorized on the website to help users find solutions to their specific needs through the organization. 

Following the site launch, we trained key team members how to manage the content database and make edits to the layout and design. We remain on call to support as needed with the added support of Wix Customer Service, available to SWCHC 24/7.

Support SWCHC and their mission to promote health and wellbeing to vulnerable people and communities at their website

"We had a fantastic experience working with LONDONmiddlebury to develop a new website. They were able to understand the complex needs of our organization, thoughtfully engage with multiple stakeholders and designed a beautiful, interactive, accessible website for our Centre. The team at LONDONmiddlebury is creative, innovative, and responsive, and always went the extra mile to make us feel informed and supported at each phase of the project."

- Natalie Eedson, SWCHC


 

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